193 Reviews Found
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out!-David West
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Business Response
Thank you for the review, sir. -David West
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Confirmed Service Customer
I had to call a couple of times to get an update on my vehicle. Also not having a loaner vehicle at time of service.
Cary L.
COLLINSVILLE
Business Response
Thank you for your feedback, and we apologize for any inconvenience caused. We're working to improve communication and availability of loaner vehicles to better serve you in the future.-David West
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Confirmed Sales Customer
Both Davis Wilson and Orlando Juarez took time, showed patience with our final purchase. I am very happy. Christi Fagerstone
Dennis F.
FORESTBURG
Business Response
Thank you for sharing your experience! We are thrilled to hear that David Wilson and Orlando provided such great service and we're glad you're happy with you purchase.-David West
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Confirmed Sales Customer
It���s was such a simple buying experience. Pretty much just came in and signed and then drove away.
Mario G.
PFLUGERVILLE
Business Response
Thank you for sharing your experience, we're glad to hear the process was so simple and seamless for you!-David West
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Business Response
Thank you for choosing Glenn Polk Chevrolet Buick GMC of Gainesville as your first choice for all your automotive needs!-David West
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Confirmed Service Customer
Always get my service with the blink of an eye..excellent job very satisfied with my gmc service
Olga P.
LITTLE ELM
Business Response
Thank you for the kind words- we're thrilled to hear you're consistently satisfied with our GMC service.-David West
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Confirmed Sales Customer
Car buying was made easy in a great atmosphere and super friendly and professional sales rep
Frank S.
FORT WORTH
Business Response
Thank you for sharing- we're glad to hear your car-buying experience was easy and enjoyable with our friendly and professional team. -David West
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Business Response
Thank you for the FIVE STARS, Renda. As always we appreciate you allowing us to serve all of your vehicle needs. -David West
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Confirmed Service Customer
they were very friendly and got me in and out very fast.
Eugene H.
MUENSTER
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Confirmed Service Customer
I can���t thank David West and Theresa, enough for their professionalism and attention to detail. Not only were they able to repair my wife���s tire, but did it fast!
Brent T.
CROSSROADS
Business Response
We aim to please sir, glad we got you back on the road in no time. Happy holidays..-David West
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Business Response
It is great to hear everything was done quickly and to your satisfaction!-David West
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Business Response
That's great to hear, Ryan. We appreciate your FIVE STAR review and look forward to seeing you next time.-David West
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Confirmed Service Customer
Paulo is always the best and most professional service advisor. The entire staff is fantastic!
Jacob B.
GAINESVILLE
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Business Response
Thank you for FIVE STARS, Pedro.-David West
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Confirmed Sales Customer
Dealership was very straightforward and delivered on all the promises they made.
Timothy S.
ROUND ROCK
Business Response
We're glad you gave us the opportunity to earn your business. Look forward to seeing you the next time you come through. -David West
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Confirmed Service Customer
I brought my vehicle in to get some warranty work done on it my service advisor told me he would have to check and see if it was covered under my CPO or not he said if it was covered they would order the part. I didn't hear anything for 3 weeks and was actually about to take it to the dealership where I purchased the vehicle which is an hour away when he called me to tell me the part was in. I also feel like communication was very poor both times I brought the vehicle in I had to call to get updates both times I was told it would be done the same day and was never contacted when the vehicles finished both times I had to call right around closing time and I was told oh yeah it's done come pick it up.
Doug M.
GAINESVILLE
Business Response
Doug, we work very hard to keep our customers informed during the repair process and it appears we fell short this time. When we have to send parts off to be painted we put ourselves on the paint shops timeline and it doesn't always fit ours. Again, we could've done a better job and we thank you for the feedback. We'll be sure to make it up next time sir. -David West
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Confirmed Service Customer
As always service was great and everyone is very nice and helpful.
John C.
LAKE KIOWA
Business Response
Thanks again for allowing us to take care of you. -David West
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Confirmed Sales Customer
Orlanda was very courteous and professional..
Bonnie S.
GAINESVILLE
Business Response
Thanks Bonnie, Orlando takes a lot of pride in helping his clients and we're happy to hear from you. -David West
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